Refund & Returns Policy

Payment

Payment must be made before processing your order, and shipping costs are added during checkout.

Shipping

Shipping options and costs depend on your delivery postal code. Orders are shipped within 10 days after payment.

Plant Care

Plants are grown in a healthy and eco friendly environment.

Warrenty

No guarantees are provided regarding the names, vigour, growth rate, flower color, classification, species, or fertility of plants.

Returns

We handle our plants with love and care, but since plants are alive and because they travel with a shipping company, we can not guarantee the handling of the plants when they leave the nursery.
If a guarantee is required through the shipping process, please contact us by email, so insurance can be organised with the shipment.
Insurance will be organised at the customers cost.

Need help?

Contact us at info@proteasandfynbos.co.za for questions related to refunds and returns.