Last updated: 12 March 2026
Proteas and Fynbos (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
This website operates in accordance with the Protection of Personal Information Act (POPIA).
1. Who We Are
Business Name: Proteas and Fynbos
Website: proteasandfynbos.co.za
Email: info@proteasandfynbos.co.za
Proteas and Fynbos is a South African business and currently sells products within South Africa.
2. Information We Collect
We may collect personal information when you interact with our website.
Contact Forms
When you submit a contact form through WPForms, we may collect:
- Name
- Email address
- Phone number (optional)
- Message content
This information is used only to respond to your enquiry.
Customer Accounts
If you create an account using WooCommerce, we may store:
- Email address
- Account login information
- Order history
- Billing and shipping details (if provided)
Orders
When placing an order on our website, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
This information is necessary to process and deliver your order.
3. Payments
Payments on this website are securely processed through Paystack using the Paystack WooCommerce payment gateway.
We do not store your full payment card details on our servers.
4. Shipping
Orders are shipped using The Courier Guy.
To deliver your order, we may share the following information with the courier service:
- Name
- Delivery address
- Contact phone number
This information is used solely for delivery purposes.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help the website to:
- Remember items in your shopping cart
- Save user preferences
- Enable essential website functionality
- Analyse website traffic
Cookies may be placed by WordPress, WooCommerce, and other tools used to operate this site.
You can disable cookies through your browser settings, but doing so may affect website functionality.
6. Analytics
We may use website analytics tools to understand how visitors use our website.
These tools may collect anonymised information such as:
- Pages visited
- Time spent on pages
- Device type
- General location
This information helps us improve our website and services.
7. Website Security
We use security tools such as Wordfence to help protect our website and user information from unauthorized access or malicious activity.
8. How We Use Your Information
We use the information we collect to:
- Process and deliver orders
- Respond to enquiries
- Provide customer support
- Improve our website and services
- Maintain website security
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
9. Sharing Information
We may share necessary information with trusted third parties that help operate our website, including:
- Payment processors
- Shipping providers
- Website hosting services
- Security or analytics providers
These third parties only receive the information necessary to perform their services.
10. Data Retention
We retain personal information only as long as necessary to:
- Complete transactions
- Maintain business records
- Comply with legal obligations
You may request deletion of your personal information where legally permitted.
11. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to the processing of your personal information
To exercise any of these rights, please contact us.
12. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Proteas and Fynbos
Email: info@proteasandfynbos.co.za
Website: proteasandfynbos.co.za